December 3, 2007

Dear Mr. Bernstein,  

I want to bring this lady to your attention, should you not be aware how good she is at her job and how fortunate we all are that Corporate Telecomm has her in their employ.  I have worked with her only briefly, but am very impressed with her reliability.  Only problem is that I want to contact her for everything, now that I have seen her in action.  Of course, many things aren't really within her areas of responsibility.  

One so seldom finds a person, even in a service business, upon whom one can depend to take the extra initiative that is often required/requested.  She finds the time somewhere in her busy schedule.  Need I say more?  

We recently moved our business from Westwood to century City and it involved moving the phones, as well as new cabling and programming.  I was originally working with a gentleman who, though well meaning, tended not to follow through all the time.  Once Barbara Williams entered the scene and basically took over the account, everyone went on their toes (including me) and the job was accomplished with a minimum of stress and bother.  

I know that I really should be dealing with customer service.  And I will do so, reluctantly.  I'm sorry to lose her knowledge and sincere help.  Barbara Williams is a breath of fresh air and I just want to be certain that you are aware of what you have and appreciative of same.  

Thanks for your time.  In case you are wondering, Barbara gave me your email address, when I ask to whom I might write.  Corporate Telecomm is pretty lucky - sure makes this customer happy.  

Kit Woodhouse 
Executive Assistant 
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November 29, 2007

Dear Mr. Bernstein,

I am taking this opportunity to thank you and your staff for showing what the words customer service really mean.

Several years ago when I was with another company, I contracted Corporate Telecomm for the installation of a 3Com phone system in Viewpoint's Los Angeles office.  It was an extremely busy time for Viewpoint, but your installer took the time to train the Viewpoint staff, not only on the use of the telephones but also trained the receptionist on making program changes.

After several years, I find myself working for Viewpoint in Needham, MA and called on Corporate Telecomm again.  Much to my delight I get to work with Kathleen Andrews again.  She is a gem, my new telephone friend.

Everyone that I have dealt with in the last 3 years has been helpful, friendly and very professional.

I look forward to many years of working with Corporate Telecomm and would highly recommend your company.

Thank you all.

Sincerely,
Janet Hanna
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October 08, 2007

Dear Todd,

There are several reasons why I like you and working with you.

1.)    Your are very responsive - This was immediate and that is great!
2.)    Your are willing to listen to your customer before making a decision!
3.)    You responded very nicely with an explanation!
4.)    You have a very satisified customer!

Thank you so much for your consideration!  Please order the card and we look forward to the installation.

Bruce Beard
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Thoro Packaging

July 24, 2007 

Todd,  

I am very happy with the performance we have seen from your staff!!!  And we continue to see dedication, hard work and good attitudes from them as we attempt to clean up the remaining post-installation details. 

Overall, I feel that the installation has gone very smoothly and our employees are happy with the new  phones and features.

Thank you!  

Eric Richter 
Thoro Package 
"We package you creatively!"
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Level 1 Entertainment

June 11, 2007

RE:  Corporate Telecomm Customer Service

To Whom It May Concern

Thank you to Kathleen Andrews for her ongoing support and incredible customer service.  Kathleen has always gone out of her way to make sure that our company is happy and at ease with any and all changes that have come with our new phone system as our company has expanded over the years.  She's unwavering and dependable, compassionate and trustworthy and it's been an absolute pleasure all along the way.

Best Regards,
Erin Newell
Level 1 Entertainment
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 Century & Yanai

December 29, 2006

Mr. Bernstein;

Thank you for your greeting.

It was nearly twenty years ago that your office installed a telephone system for us for the first time.

I remember that you and Barbara showed up to our office for the installation and did an orientation for us.  Now we are moving to our new office, and your staff is coming in to transfer our system to our new place on January 5, 2007.  I hope everything goes as smoothly as it did a long time ago.

Thank you again for your concern to your customers.

Yoko Yanai
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November 10, 2006

Dear Todd:

I would like to take a moment to thank the Corporate Telecomm team for the outstanding job that was done with the installation of our new phone system.  As you may know, I received two referrals for a phone system, one of which was yours and chose to move forward with the other system.  

From the onset, we had extremely serious compatibility issues with our other software applications, which were insurmountable in the end.  Corporate Telecomm's analysis and assessment of our needs, through an understanding of our operations, facilitated an expeditious and seamless installation.  In addition, the fine tuning of our system and response time for service requests has been immediate.  Someone is always there to respond to our calls, and we have received a prompt resolution to any issues that have arisen.  Your technicians are extremely knowledgeable, very well prepared and your follow-up has been extraordinary.

Our clients are happy and so are we!  We look forward to a long relationship with your company and would not hesitate to recommend Corporate Telecomm to anyone who asks.

J.G. Management Co., Inc.
Greg Greenstein
President

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June 30, 2006

Todd,

I thought I'd give you some positive feedback on Pam Simon.  She is extremely knowledgeable and experienced, and has always provided us with excellent service.  Any frustrations we've had with the telecom would have resulted from external companies like AT&T (and SoTel).  In sum, "She's a keeper" from our standpoint.

I enjoy working with Corporate Telecomm, you guys are great!

Justin Ritzman
NASM
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Dear Steven,

I wanted to thank you and the professionals of Corporate Telecomm for the bang-up job you have done implementing our phone and IVR systems.  As you remember, I called you (somewhat in a panic) with the requirement of  implementing a new VoIP phone system and call center application for Done Right -- an advertising startup in Pasadena CA.. And, of course, it had to be implemented in a few short weeks.  Understanding our business vision, you advised me to first implement the 3Com NBX V3000 phone system.  This installation was painless - and provided us with the platform that we are now integrating with the Easy Run call management software.

The IVR capabilities of the Easy Run application linked together with the 3Com phone system provides the perfect tool for us to manage our expected growth as we move from a regional to national business model.
I am very pleased with the solutions and service that Corporate Telecomm has provided, and the smooth, efficient installation that has helped to get our business on tract, fast.

As a new business it was so important for us to be able to rely on the advice we were being given and the professional support of our communication and management systems.  Corporate Telecomm has really delivered the right solution for us.

Your ongoing interest in the success of our business is appreciated and I look forward to a long partnership with Corporate Telecomm.

Sincerely,
Paul Ryan
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I wanted to thank you for the quality of service and attention we have received from your company.  ...Special complements should go to Terry, as he has made me a hero within the company....  The entire company was nervous about a new company taking over our phone system after the nightmare with (competitor name omitted) but we are happy that we choose Corporate Telecomm and are pleased with the service we have received."

Krista Dunhill, Customer Service Manager
Variflex, Inc.
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This letter is meant to commend you and your wonderful staff for doing such a wonderful job on our telephone system.  I guess you could say you saved a lot of people a lot of anxiety and disappointment.

We received two referrals from Mike, at Northridge Hospital Medical Center who takes care of the hospitals telephone system.  One of the referrals was for the Centrex system at Pacific Bell and the other was CorporateTelecomm.  I made the horrible mistake of choosing PacBell.  Since that decision I have had to make 50 telephone calls to their service department, ("without resolution of the problems"), and finally I had to have the system removed and replaced by a CorporateTelecomm system. When I called and told you my story, you immediately came out personally, met with Dr. Pearsall, assessed the situation and sent out your wonderful sales representative, Steve Halls.  Steve immediately put together a system for us and it was installed with great expertise and in a very timely manner.

The courtesy of your staff, the knowledge and teaching ability is a pleasure and reminiscent of days gone by, when ability and good final outcomes and building long standing business relationships were the standards of the business world.

I can still hear the jargon of PacBell when they finally answer or return a phone call,  "you have reached Pacific Bell, how can our wonderful staff be of service to you, our intention is to satisfy your questions and give you the best possible service."  My response to that is Ha!

  We are still at the mercy of PacBell for the outside lines.  But we are in the good hands of Corp Telecomm for all the rest.  I would like to thank Pam, I think she works off site and is a problem solver.  She was wonderful.  Also, a special thanks to Adam our installation technician.  Great guy!

Sincerely,
Peggy Jacobowitz
Clinic Manager
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