How it Works: Corproate Telecomm Hosted Telephone System Solutions for Business

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Below you'll find answers to the most commonly asked questions we recieve about CorpConnect hosted telephone service.

Can't find they question / answer you're looking for? Contact us at the toll-free number at the top of the screen.

What is VoIP?

VoIP, or Voice over Internet Protocol, is the ability to make and acquire phone calls over your internet connection instead of using a traditional phone line. VoIP transforms your voice into small data packets (think email) over your high-speed Internet connection; You hear a dial tone and dial just as you always have. Back to top

How is VoIP different from regular phone service?

The technical difference is that your calls are routed over the Internet instead of analog telephone lines. The smart difference is that you get unlimited local and long distance, incredible business class features, and unsurpassed voice quality for an unbelievably low monthly rate. Back to top

How do you make calls over a VoIP connection?

The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet. Back to top

Who can I call?

With CorpConnect, you can make the call to a local number, a mobile phone, a long distance number, or an international number. With CorpConnect conference calling, you can even use the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone. Back to top

Why should I choose a VoIP phone service?

VoIP is a great way to reduce phone bills and to improve the professional appearance of a small office. Many features are included, such as Auto Attendants, Dial-by-Name, Virtual Departments and Call Queuing. These features can make the customer facing presence of a small business much more streamlined, professional and efficient. Back to top

What is a hosted PBX?

Corporate Telecomm's CorpConnect is a business-class VoIP service that provides a robust, low cost, voice solution, replacing PBX or Centrex service with the flexibility and durability of Internet Protocol (IP). CorpConnect enables a vast array of Web-based feature functionality for simplified, efficient communication. It easily connects all of a company’s locations and remote employees with the same dialing plan, creating a virtual campus environment with intra-company 4 or 5 digit dialing, call forwarding, and enhanced company-wide voicemail capability. Back to top

Can I integrate CorpConnect service with my existing PBX?

CorpConnect allows customers to replace their existing service with a less expensive IP service and to integrate their voice and data services onto the Corporate Telecomm network, also gaining access to some VoIP features. Primarily, this service consolidates multiple bills into one, locks in the rate, and lowers the bill in general. Back to top

How many phone lines do I get with CorpConnect service?

Instead of having shared phone ‘lines’, each phone is an extension within the phone system that also comes with its own direct phone number. New accounts can start as small as a single extension and grow indefinitely. Back to top

Can I keep my number?

In most cases, yes. CorpConnect uses the government mandated Local Number Portability (LNP) that allows consumers in the United States to transfer their existing telephone number (traditional or Internet-based) from one service provider to another. At Corporate Telecomm you can request that your number be ported during the order process. Your satisfaction is our number one priority and we make every attempt to work with all other providers to port your number. Back to top

Can I keep my current toll free number?

Customers can keep this service as they do today. You may also port your toll free to the CorpConnect platform if you wish. You may also obtain a new toll free from Corporate Telecomm. Back to top

If we use CorpConnect's Automated Attendant feature can I have professionally recorded greetings?

Yes. Corporate Telecomm works with a professional voice-over company to produce these recordings for you at a nominal charge. Back to top

What about 911 and E-911?

The Federal Communications Commission (FCC) requires that Corproate Telecomm provide E-911 Service to all End Users who use CorpConnect services. We currently offer the most sophisticated E-911. Our E-911 solution has unique capabilities that, for example, address the situation in which a business has multiple locations all served by the hosted service but the business has moved a phone number from one location to another. Since 911 requires the call to be routed to the Public Safety Answering Point (PSAP) associated with the physical location, we have a technique that allows us to ensure the 911 call is routed to the correct PSAP with the correct phone number. Here’s another example that demonstrates that what we can do with IP is much better than what a business gets with a PBX solution. Back to top

What are the benefits of using CorpConnect?

Create a National campus
Remove physical limitations
Connect remote employees seamlessly without extra costs
Migrate easily
Moves, adds, and changes made simple through Web-based tools
Implement 4 and 5 digit dialing plans
Simplify User Experience
Shared company directory
Prioritized call handling
User-friendly conferencing service
A unified voice mailbox
Instant tie-in to remote workers and branches
A web-based Personal Communication Manager (PCM) for all feature management and personal preferences
Save on Expensive Capital Investments- No expensive hardware to buy upfront
Free “on-net" calling — Eliminates long distance between offices
Reduced support costs — Instant Moves, Adds, Changes with one click of the mouse
Built-in disaster recovery
Bundled packaging and pricing
Minimized service calls
Minimized system upgrade costs
Zero upgrade costs- Since we manage and maintain the system, you receive free updates as long as you’re our customer!
No full-time employee needed to manage phone system
Customized to Meet Unique Needs
Scale quickly up or down to meet staffing changes
Adjust easily to each user through a browser-based Console
Deliver predictable monthly costs in an easy to understand bill
Adapt rapidly to integrate newly acquired personnel
Work from office, home, mobile, or customer’s site while still on the system Back to top

Can CorpConnect scale as our company grows?

Yes. We offer solutions that are completely scalable to grow with your company. Your business saves in the long run because you are not required to put down money for equipment upfront that will become obsolete in a short amount of time. Back to top

How does CorpConnect save me money?

We save you money because you don’t have to purchase or manage any premise based hardware. Additionally, Traditional telecom providers have an outdated and costly infrastructure that you are paying for in your monthly bill. Essentially, you are paying the phone company to use their wires so once you bypass that by using your high-speed Internet instead, the cost savings back in your pocket are substantial! Back to top

How can my phone service cost less but I get more?

Using your internet connection instead of PSTN’s allows you to bypass the expense of a traditional telecom provider. Since we spend less money on constantly updating our infrastructure, we are able to pass the savings on to you and are able to provide features that cost extra with other carriers, at no charge! Back to top

What costs can a business expect each month?

CorpConnect calling plans delivers flat rate pricing per extension providing 5000 minutes of calling in the continental US, Hawaii and Canada. These minutes are aggragated over all the CorpConnect extensions you have. For example, if you have 5 extensions in your CorpConnect system you'll get 25,000 minutes a month! Back to top

Is CorpConnect reliable?

At Corporate Telecomm, we know that your business thrives on your phone line and any downtime can cost you revenue or a customer. Corpconnect is powered by two different switches located in differnt parts of the U.S. providing redundancy. Additionally we are constantly monitoring and maintaining your network to ensure that you have maximum uptime. Remember that your service won’t work in the event of a power outage, broadband failure, or service interruption caused by non-payment. Back to top

Who manages CorpConnect?

You have complete control over your service. Our technical support will send the designated contact detailed instructions on how to set up service for the company. Our web-based portal allows the administrator to perform vital functions to the company’s service. Our interface is web based so it can be managed from home or office - wherever you have an Internet connection! Back to top

How much technical skill is required to set-up and use CorpConnect service?

Virtually none. The IP phones are plug and play and will arrive ready to make and receive calls the instant they’re plugged into a broadband connection, right out of the box. The account settings can easily be administered from our user-friendly online interface. Back to top

Can users use the Internet or send and recieve email during VoIP calls?

Absolutely! CorpConnect utilizes dynamic bandwidth allocation which optimizes bandwidth utilization. CorpConnect's infrastructure is on a dedicated broadband service that allows you to surf the web while talking on the phone. Also, your computer doesn’t have to be on to allow you to speak on your phone. Back to top

Can users take theie phones with them when they work at other locations or travel?

You can use your VoIP service wherever you travel as long as you have a high speed Internet connection available. NOTE: E911 services will not report the correct address if you move your phone. Back to top

Does CorpConnect service work over DSL/Cable?

Yes, but there are several things to remember when running VoIP on this type of network:

Bandwidth allocation may affect quality of service
ISP blocking IP traffic-phone may not boot up, or upload/download traffic may be affected
Recommendation: Business Grade speed
Cable Modem network architecture: Nodes with specific amounts of bandwidth, if other users occupy the bandwidth, even though you may not be utilizing much bandwidth, it can affect your network performance QoS guarantee-Off-net to Cytracom service. Back to top

Can we use existing IP Phones with CorpConnect service?

We support a wide variety of IP Phones. Click here to see our phones. Please note that if you elect to use telephones not purchased from Corporate Telecomm there will be an additional set-up charge. Back to top

Can we use an existing router and switch to implement CorpConnect service?

Corproate Telecomm will be able to work with most industry equipment. For specifics on our existing equipment our experienced engineers will assist with your network management. Back to top

Can our phone number(s) still be listed with '411' directory assistance?

Corporate Telecomm gives you the option to add your company name and telephone number to a Directory Assistance Listing provider. This information will be maintained by a nation-wide database listing provider which will allow more accessibility to your company information. Back to top

I have a question about my bill-where do I go?

Our bills are simplified and easy to understand! If you do have a question, please contact us. Back to top

What if there are problems with our service?

CorpConnect is very reliable. In the unlikley event that you have a service issue our technical support can be reached at service@corptelecom.com, or by calling 1-818-756-3337. Back to top

CorpConnect FAQ Answers to commonly asked questions about hosted phone service

Below you'll find answers to the most commonly asked questions we recieve about CorpConnect hosted telephone service.

Can't find they question / answer you're looking for? Contact us at the toll-free number at the top of the screen.

Corporate Telecomm