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User Features |
CorpConnect Basic |
CorpConnect Standard |
CorpConnect Premium |
IPTrunking Basic |
Class 5 Feature Package |
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The authorization codes service allows the group administrator to select specific users who must enter a valid authorization code, when making a call to a party outside of the group. Emergency and repair calls are never prompted for an authorization code. Back to Top
This service allows a user to have up to ten alternate phone numbers in addition to the user’s main phone number. The user can assign one of four distinctive ring patterns for each alternate number and in addition each distinctive ring pattern has a distinctive call waiting tone. Back to Top
This service enables a user to reject calls from anonymous parties who have explicitly restricted their identities. By activating the service, callers who have restricted their identities are informed that the user is not accepting calls from restricted callers. The user’s phone does not ring and the user does not see or hear any indication of the attempted call. This service does not apply to calls from within a group. Back to Top
This service provides authentication of sessions for SIP-based customer premises equipment. It ensures that a user is authorized for service on the BroadWorks system. Authentication is performed on registrations (SIP Registers) as well as incoming calls (SIP INVITEs). Standard MD5 digest authentication is used. The authentication information for a user is configured both on the phone and for BroadWorks via the CommPilot Group web portal. Back to Top
The Automatic Hold/Retrieve (AHR) service provides an alternate method to hold and retrieve calls for BroadWorks users. This service is assigned to users so that their incoming calls are automatically held and retrieved without having to use feature access codes. Back to Top
When a user has the Barge-in Exempt service enabled, another user (using the DPUBI service) cannot barge in on their calls. If a user attempts to use DPUBI to barge-in, then the barge-in is rejected and the user gets reorder tone. If the Barge-in Exempt service is disabled, then DPUBI barge-in attempts are allowed as normal. If a user has the Barge-in Exempt service enabled but has a single incoming, alerting call, then the call can be picked up by another user using the DPUBI service. Barge-in Exempt does not block pickup attempts. Back to Top
A log of the last calls dialed and received and missed and can call them directly from the list. Back to Top
The Busy Lamp Field (BLF) service enhances BroadWorks to support a SIP phone-based attendant console. It allows monitoring the hook status and remote party information of users via the busy lamp fields and appears on an attendant console phone. It enables SIP attendant console phones to subscribe to a list of resources (users) to monitor, and receive notifications of the state of the monitored resources. Back to Top
Call Capacity Management Back to Top
Call Forwarding Always Back to Top
This service enables a user to automatically redirect all incoming calls to another destination. Back to Top
This service enables a user to redirect incoming calls to another destination when the user is busy. Back to Top
This service enables a user to redirect incoming calls to another destination when the user does not answer within a specified number of rings. Back to Top
This service enables a user to redirect incoming calls to another destination when the user is unable to receive calls. Back to Top
This service enables a user to define criteria that causes certain incoming calls to be redirected to user-specified destinations. Back to Top
This service enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification to a user-specified address. Back to Top
This service enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials a recall feature access code. The system stores the number of the last party that called and attempts to connect the user to that party. Back to Top
This service allows a user to transfer calls from one extension to another in the system. Back to Top
This service enables a user to answer a call while already engaged in another call. Back to Top
Calling Line ID Blocking Override
This service allows users to override calling line identity presentation restrictions and always receive the calling line identity at their CPE, if available. Back to Top
Calling Line ID Delivery Blocking Back to Top
Calling Name Retrieval Back to Top
This service allows BroadWorks to provide calling name delivery to its users by retrieving the calling name from a PSTN-hosted database through an SS7-enabled network element like a softswitch. Back to Top
This service allows administrators to associate an additional directory number with a user account for charging. Back to Top
This service provides the user with call dispositions to make, control, and release calls by clicking them with the mouse. Back to Top
The Comm Pilot Call Manager enables a user to use a web-based tool for service invocation and call control. Back to Top
CommPilot Express enables a user to pre-configure multiple profiles for managing incoming calls differently, based on a preset status as follows: Back to Top
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Available – In the office
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Available – Out of the office
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Busy
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Unavailable
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The user services allow a user to specify multiple profiles. Each profile is associated with a set of criteria (phone numbers, time of day, and so on) and a custom media file. When a call is received, it is compared with the profiles associated with the user. If a match is found, then the associated custom media file is used; otherwise the group service is checked. If active, then the group’s custom media file is used; otherwise system ringback is provided. Back to Top
Directed Call Pickup allows a user to dial a feature access code followed by an extension, to pick up (answer) a call directed to a user with that extension (in the same customer group). Back to Top
Directed Call Pickup with Barge-in
Allows users to dial a feature access code (FAC) followed by an extension to pickup (answer) a call directed to another user in the same customer group, or barge in on the call if the call was already answered. When a barge-in occurs, a three-way call is established between the parties with the DPUBI user as the controller. Back to Top
Directory Number Hunting is a service extension that allows a caller to reach a hunt group (or call center) by calling the number of one of the hunt group users. When Directory Number Hunting is enabled and a caller calls a user’s number, the Hunt Group service directs the call to the called user first. If that user is unavailable, the Hunt Group service then applies the distribution policy that has been configured. For example, for the Regular (sequential) hunting policy, the called user is skipped and for the Simultaneous hunting policy, the hunt group alerts all users simultaneously (as if the caller had called the pilot number). Back to Top
This service allows users to set their status as unavailable. Back to Top
External Calling Line ID Delivery
This feature allows BroadWorks subscribers to be able to view the caller ID information of another user in a different group. This feature also applies to Intra-group calls that use the Network Server. Back to Top
The Flash Call Hold feature allows a user to hold one call for any length of time until either party goes on-hook. Activation requires using a feature activation code that is dialed after a switch hook flash. Back to Top
This service is assigned to a BroadWorks user that will operate as a host for Hoteling. Typically, such users are configured with a basic set of services and do not identify an actual person within an organization. Note that there are no service assignment restrictions on such users, however. A Hoteling Host user can have a full set of services, if desired. Back to Top
This service is assigned to BroadWorks users that need Hoteling functionality, that is, they need their services available from different locations. Typically, such users identify actual persons in an organization, who travel and need their service profile to execute for calls to/from different devices in different locations. Back to Top
This service allows the system to intercept calls routed to a line that has been decommissioned, providing an informative announcement and alternate routing options (for example, “This number is no longer in service. To talk to an operator, press C”). Back to Top
Internal Calling Line Delivery
This feature allows BroadWorks subscribers to be able to view the caller ID information of another user within the same group. Back to Top
This service enables users to redial the last number they called by clicking the Red ial button on their Comm Pilot Call Manager or by dialing a feature access code (for example, *66). Back to Top
SCA with the Multiple Call Arrangement (MCA) feature provides the ability for multiple calls to be handled concurrently on different SCA locations for a user. No single SCA location is considered the active location, so all locations are allowed to originate calls and receive new incoming calls when they have an available call appearance, regardless of the activity at the other locations. Back to Top
The Comm Pilot Call Manager makes use of Microsoft Outlook to provide the user with:
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- Contacts – Access to the user’s contact database for directories and dialing.
- Journaling – The users can have incoming and/or outgoing calls logged into the Outlook journal with their start time, answer time, and stop time.
- vCard – The users can bring up the vCard of other parties involved in calls (when available) and create new vCards for parties who do not have one already.
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The integration with Outlook is done automatically and is transparent to the user. It does not require any configuration changes to Outlook.
The Outlook Integration service is supported for Outlook 2000 and later versions. Back to Top
This service enables a user to define criteria to have certain incoming calls trigger distinctive alerting. Back to Top
The Privacy service allows a user to exclude himself or herself from the Group and Enterprise Directory lists visible in the Call Manager and web portal. Back to Top
The Push To Talk (PTT) service allows a user to call another station, where the system requests that the destination station automatically answer. This provides for intercom-like functionality. A user or administrator can specify an accept list and a reject list. These are used to screen incoming Push-To-Talk sessions. Back to Top
This service enables users to access and use their BroadWorks profile and services from any device, on-net, or off-net (for example, home office or mobile phone). Back to Top
This service enables a user to define criteria that allows incoming calls. All calls that do not meet the specified criteria are rejected and provided a treatment. Back to Top
This service enables a user to define criteria that causes certain incoming calls to be rejected and provided a treatment. All other calls terminate as usual. Back to Top
This service allows users to define a “find-me” list of phone numbers or URLs, which are alerted sequentially upon receiving an incoming call that matches a set of criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements. The caller can also interrupt the search at any point to leave a message by pressing a DTMF key. Back to Top
This service allows an incoming call to appear at multiple locations simultaneously. All devices where call appearance is shared can be used to answer an incoming call or originate a call on behalf of the main location, such as in an administrative assistant/executive scenario for instance. Back to Top
This service allows an incoming call to appear at multiple locations simultaneously. All devices where call appearance is shared can be used to answer an incoming call or originate a call on behalf of the main location, such as in an administrative assistant/executive scenario for instance. Back to Top
This service enables a user to have multiple destinations ring simultaneously when any calls are received on their phone number. The first destination to be answered is connected. Back to Top
The Speed Dial 100 service allows users to place calls using a directory of up to 100 frequently called numbers. The user dials the associated two-digit speed code, which is preceded by a configurable prefix. This is a user-assignable service that involves two activities, programming and dialing. Back to Top
This service allows users to associate single-digit codes to frequently dialed or hard-to¬remember long strings of digits. Users can then use these codes instead of the full numbers to place calls. Back to Top
This service enables a user to make a three-way call with two other parties, whereby all parties can communicate with each other. Back to Top
Voice Mailbox Integration Back to Top
Voice Message Waiting Indicator
When the user receives new messages, they can be notified by standard message waiting indication mechanism (stutter dial tone and message waiting lamp). Users can also request a notification to be e-mailed to a specific location, such as a cell phone, when a voice message is received. Back to Top
Voice Messaging Back to Top
Voice Messaging Call Back Back to Top
Voice Messaging Notification Back to Top
Voice Messaging Email Back to Top
